Returns & Exchanges
Our Policy on Returns
Important Information
Due to the nature of our products (perfumes and cosmetics), returns and exchanges are not accepted once the product has been opened or used. This policy is in place for hygiene and safety reasons.
Why We Don't Accept Returns
Perfumes are personal care products that come into direct contact with the skin. For health and safety reasons, we cannot resell products that have been opened, tested, or used.
We understand this may be disappointing, but this policy ensures that every customer receives a brand new, authentic, and safe product.
Exceptions
Damaged or Defective Products
If your order arrives damaged or you receive a defective product, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund.
Wrong Item Received
If you received a different product than what you ordered, please contact us immediately. We'll send you the correct item and arrange the return of the wrong one at no cost to you.
Unopened Products
In rare cases, we may accept returns of completely unopened and sealed products within 14 days of delivery. Contact us to discuss your situation. Return shipping costs are the customer's responsibility.
How to Report an Issue
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1
Contact us within 48 hours
Email us at info@parfumete.lt with your order number.
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2
Provide photos
Include clear photos showing the issue with the product or packaging.
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3
We'll respond quickly
Our team will review your case and respond within 24-48 hours with a solution.
Tips Before You Buy
Since returns aren't possible for opened products, here are some tips to help you choose the right fragrance:
- Read product descriptions carefully, including scent notes and fragrance family
- Check reviews and ratings from other customers
- Start with smaller sizes if you're trying a new fragrance
- Research the fragrance online before purchasing
- Contact us if you have any questions before ordering
Need Help?
If you have any questions about our returns policy, we're here to assist you.