Frequently Asked Questions
Find answers to common questions about Parfumete
Orders & Shipping
How long does shipping take?
We offer fast shipping across Lithuania. Standard delivery typically takes 1-3 business days. Express shipping is available for next-day delivery.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over €30 in Lithuania. For orders under €30, a small shipping fee applies.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this to track your package in real-time.
Products
Are all perfumes authentic?
Yes! We guarantee 100% authenticity. All our miniature perfumes are sourced directly from official brands and authorized distributors. We never sell counterfeits.
What sizes are available?
We specialize in mini perfumes, typically ranging from 5ml to 15ml. These TSA-compliant sizes are perfect for travel, testing new scents, or carrying in your handbag.
How long do mini perfumes last?
A 5ml bottle typically provides 50-75 sprays, lasting several weeks with daily use. Store in a cool, dry place away from direct sunlight to maintain fragrance quality for years.
Returns & Exchanges
What is your return policy?
Due to the nature of our products (perfumes and cosmetics), returns and exchanges are not accepted once the product has been opened or used. This policy is in place for hygiene and safety reasons. However, if your order arrives damaged or you receive a wrong item, please contact us within 48 hours and we'll make it right.
What if my order arrives damaged?
Contact us immediately with photos of the damage. We'll send a replacement or issue a full refund right away. Your satisfaction is our priority.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.
Still have questions?
Can't find the answer you're looking for? Our customer support team is here to help.
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